Returns & Exchanges

Isetan Kuala Lumpur is committed to providing a seamless shopping experience, allowing customers to return or exchange eligible items within 7 days of purchase provided they are in original condition with tags and receipts. We prioritize your satisfaction by ensuring a fair and efficient process for all merchandise returned to our physical store locations.

Return Process

• 1.
  Check Eligibility

  Ensure your merchandise is in its original, unworn, and unwashed condition with all price tags and packaging intact.

• 2.
  Prepare Documentation

  Locate your original tax invoice or purchase receipt, as proof of purchase is mandatory for all return or exchange transactions.

• 3.
  Visit Customer Service

  Bring the item and your receipt to the Customer Service Counter at the Isetan store where the original purchase was made.

• 4.
  Finalize Transaction

  Our staff will verify the item's condition and process your exchange or provide a refund in the form of Isetan store credit or the original payment method.